2. We ship all of our items via ePacket,China Post Air Mail,DHL,TNT,UPS,EMS or Other Posts of Countries etc. Shipping by ePacket,Post Air Mail,usually it takes 20-70 days,Shipping by DHL, usually it takes 5-7 work days to arrive. It may take longer due to delay in Customs clearance,holidays,weather or the factors of force majeure.
3. We will send you a tracking number after we ship your item,please check it and keep in touch with your local Post Office or Express office.
4. Please note that buyers are responsible for all additional customs fees,brokerage fees,duties and taxes for importation into your country. These additional fees may be collected at time of delivery.We will not refund shipping charges for refused shipments.The shipping cost does not include any import taxes,and buyers are responsible for customs duties.
Return and Exchange:
2. If you are not satisfied when your receive your item,please return it within 15 days for a replacement or money back. Please contact us before you reture the items. The Buyer should be sure that the items returned are in their original conditions.If the items are damaged or lost when they are returned, the buyer will be responsible for damaged or lost,we will not give the buyer a full refund. (Back and forth the transport expense should undertake by the buyer)
2. If you have any questions with our shoes or service,please feel free to contact us first before you give us a negative feedback. we will try our best to solve the problems and provide you with the best customer service.